Return and complaints

Returns

If you are not satisfied with your purchase, you can return the purchased stair treads within 14 days. The stair mats can only be returned if the adhesive strip hasn’t been used yet. The stair mats must therefore be complete, undamaged and if possible returned in the original packaging. Stair pads that have been used, have suffered damage or are incomplete are not eligible for refund or exchange. In addition, the (shipping) costs of the return are fully for the account of the buyer.

If you want to return products you must take the following steps:

1: Contact Elite Stair Treads by telephone or e-mail.

2: Pack all items in a box (if possible the original packaging).

3: Send the items to the following address:

Elite Trapmatten
Burgemeester Ten Veldestraat 1a
8281 ZN Genemuiden
The Netherlands

The Entrepreneur will reimburse all payments from the Consumer, including any delivery costs that the Entrepreneur will charge for the returned product, without delay but within 14 days following the day on which the Consumer notifies him of the withdrawal. The costs for the return are not reimbursed. Unless the entrepreneur offers to collect the product himself, he may wait to pay back until he has received the product or until the consumer demonstrates that he has returned the product, whichever comes first. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer.

Finally, we recommend that you keep the Track & Trace code you receive from the post office. This allows you to check whether the package has arrived with us.

Complaints

Elite Stair Treads likes satisfied customers. Service and quality are therefore of paramount importance. Did something go wrong or you are dissatisfied? Then contact us. We’ll try to come to a suitable solution together with you.

You can contact us by telephone on +31 6 38 32 10 79 or by e-mail at info@elitetrapmatten.nl

 

Our Strengths

Direct contact with our expert
We are the manufacturer
Not good? Money back
Safe payments with PayPal, Credit card, etc.
Shipment in the entire United Kingdom.

Our "Elite" Brand

Only he highest quality
Deep and vibrant colours
Very strong, durable materials
Dirt repellent
Strong overlock edge
Easy to use with adhesive strip

Contact

Questions or advice, call Michel:  

+31 6 38 32 10 79

Or send an e-mail

 

Customer reviews

Ardjan: Finally, more colour on our attic stairs. Good and fast delivery. Fine quality. Very happy with our ‘rainbow stairs’

Bianca: Fast delivery & great quality carpet stair treads. One of the few online shops that sell the colour purple for a normal price.

Joke: Super super happy !! Very nice quality mats!! And we also bought a rainbow set.

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